Below is a resource for many of the questions our potential clients have had in the past. If you do not see your question answered below, please do not hesitate to contact us!
Q: Do you have a minimum hour requirement per week?
A: As of 2016, we are proud to waive our minimum hour requirement in an effort to match our client's needs.
Q: How do you screen your employees prior to sending them into my home?
A: Our employees are hired only upon successful completion of our application process and new hire orientation seminar. Our pre-employment requirements include a nation wide background screening, prior employment reference screening, a comprehensive caregiver's test, as well as an 8 hour orientation. In order to provide our clients with the utmost professional, top of the line care, we only hire caregivers who have experience working in the field.
Q: What is the difference between an AGENCY and a REGISTRY? And which are you?
A: Reliant Homecare Solutions is an agency. The difference between an agency and a registry is the way in which we hire, handle, and provide our clients with caregivers. As an agency, we are regulated by the Connecticut Department of Consumer Protection. As a result, we have strict hiring practices which we are required to follow. We must background check our employees, hire them as EMPLOYEES and not simply independent contractors. We collect federal and state taxes from our employees, and they are also covered under our Worker's Compensation insurance and surety bond. A registry does not have many requirements at all, and do not require caregivers to be background checked. For guaranteed quality and professional care, as well as the peace of mind in knowing that we are required to carry a surety bond and follow CT state regulations, it is always a better idea to receive services through an agency, rather than deal with the risks involved with using a registry.
Q: Do you have a minimum hour requirement per week?
A: As of 2016, we are proud to waive our minimum hour requirement in an effort to match our client's needs.
Q: How do you screen your employees prior to sending them into my home?
A: Our employees are hired only upon successful completion of our application process and new hire orientation seminar. Our pre-employment requirements include a nation wide background screening, prior employment reference screening, a comprehensive caregiver's test, as well as an 8 hour orientation. In order to provide our clients with the utmost professional, top of the line care, we only hire caregivers who have experience working in the field.
Q: What is the difference between an AGENCY and a REGISTRY? And which are you?
A: Reliant Homecare Solutions is an agency. The difference between an agency and a registry is the way in which we hire, handle, and provide our clients with caregivers. As an agency, we are regulated by the Connecticut Department of Consumer Protection. As a result, we have strict hiring practices which we are required to follow. We must background check our employees, hire them as EMPLOYEES and not simply independent contractors. We collect federal and state taxes from our employees, and they are also covered under our Worker's Compensation insurance and surety bond. A registry does not have many requirements at all, and do not require caregivers to be background checked. For guaranteed quality and professional care, as well as the peace of mind in knowing that we are required to carry a surety bond and follow CT state regulations, it is always a better idea to receive services through an agency, rather than deal with the risks involved with using a registry.
